Questions, answered without the fine-print maze.
Find clear guidance for buying, selling, tracking, delivery, returns, and warranty. Device- and order-specific details remain visible in the relevant record.
Buying a device
What does quality-checked mean?
Each listed unit can carry an internal inspection record built around the 32-Point Quality Check. The listing should also show the grade, battery health, variant, warranty information, and any relevant condition details.
Can I compare two refurbished devices?
Yes. Use Compare on a product card or product page to review price, grade, battery health, storage, warranty, and specifications side by side.
Is warranty coverage the same for every device?
No. Coverage can vary by listing. Review the duration shown on the product page and the warranty information connected to your order.
Why can two devices of the same model have different prices?
A physical unit can differ in grade, battery health, storage, color, included warranty, and availability. Those details can affect its listed price.
Selling a device
Is the first buyback quote final?
No. It is a preliminary estimate based on the model, variant, condition, battery information, and accessories you report. The final offer follows physical verification.
Why is an IMEI or serial number requested?
It helps identify the exact physical device and can support ownership and model checks. Enter it only in the dedicated field, not in a general support message.
What happens if inspection finds a difference?
The verified finding and any quote adjustment should be shown clearly. You can review the final offer rather than treating the preliminary estimate as guaranteed payment.
What should I do before pickup?
Back up needed files, sign out of accounts, remove account locks where appropriate, erase personal data, and gather only the accessories included in your answers.
Orders and support
How do I track an order?
Open Track Order and enter the complete order reference from your confirmation or account history. The result shows the latest recorded fulfilment stage.
When is an order confirmed?
An order is confirmed only after checkout records a successful outcome. A failed or cancelled payment does not create a completed order.
How do I start a return or warranty request?
Open the exact order or warranty record in your account, then use the available support path with the reference and a clear description of the issue.
Where can I track a buyback?
Open Buybacks in your account or use the buyback tracking link attached to the request reference.